Our commitment to your privacy
We are committed to keeping the personal details of our clients and supporters safe. This policy explains how and why we use your personal data, to ensure that you remain informed and in control of your information.
We will never sell your personal data.
Should you wish to find out more about the information we hold about you, or about this Policy, please contact us by email at firstname.lastname@example.org
PROCESSING OF PERSONAL DATA
On this Site we process various types for Personal Data for various purposes as follows:
What is the Purpose of Collecting your Personal Data?
We only collect your personal data for performance purposes and to provide our service as processors for website owners under the Data Processing Agreement terms.
We process your Personal Data whenever you contact us to process your requests, to provide you with the services and information you request, and to communicate with you about your requests and to keep in touch with you.
We will only ever collect, store and use your personal data when we have an identified purpose and reason to do so. Further information about why we collect your personal data is outlined below.
1. Speedy Swimming Coaching
If you are a Speedy Swimming client, we collect your personal data for the purpose of supporting you as a client and performance of the contract (for example):
• To tailor our swim coaching to your individual needs
• To contact you to organise your lessons or any changes to planned coaching sessions that you may be taking part in
2. To organise items purchased from our online shop, including event bookings
We collect your personal data to:
• organise services purchased from our online shop
• send you information about events you have booked onto
3. To send you information about our work
We process your Personal Data to provide you with marketing and other information that we think may interest you. This includes blog articles and other media, targeted advertising, information about events or promotions. From time to time, we may also use your personal data to ask for your opinion about our work.
4. Opt-in consent
This is where you have given us express permission to contact you by particular communication channels.
We use opt-in consent to send you the information listed above by email, text message (SMS) or telephone (if you are registered with the Telephone Preference Service)
We respect your right to update the way we get in touch with you about our work at any time.
5. Legitimate interest
This is where we have identified a genuine and legitimate reason for contacting you, which crucially does not override your rights or interests.
We use legitimate interest to send you the information listed above by post or telephone (if you are not registered with the Telephone Preference Service, and you have given us your telephone number).
What kind of personal data do we collect? How do we collect it?
For this purpose (Contact) we process the following Personal Data: Contact type, first name, last name, email address, phone number, information about your request, payments made by paypal are kept secure and encrypted by paypal for coaching services and any other information that you provide to us.
Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your web browser for record-keeping purposes. Some cookies enable a faster log-in process, and some allow us to track your activities at our Site. Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in the future.
We use these tools to gather non-personal information about users to help us improve our services, performance and user experiences and to better understand how users access and use our Site.
Additional Comments: It is always possible for you to visit our Site without disclosing your Personal Data. This requires that you have disabled cookies.
Please note, however, that without cookies you may not be able to use all of the features of our Site.
Surfing on our website
For this purpose (Surfing on our website) we process the following Personal Data: your browser type and operating system; web pages you view; links you click; your IP address; the length of time you visit our Site and or use our services; and the referring URL, or the webpage that led you to one of our Site.
Sensitive personal data
In some situations we collect or store sensitive personal data (such as information relating to medical conditions) about clients.
When we do so, we will be very clear as to why we are collecting such information, and we will only do so with your specific consent and permission.
In these situations, we collect the data from you directly.
We may also collect sensitive personal data if you have an accident during a coaching session. This information will be retained for legal reasons, for safeguarding purposes and to protect us (including in the event of an insurance or legal claim). If this does occur, we’ll take extra care to ensure your privacy rights are protected.
How long do we store your Personal Data?
We store your Personal Data for three years after you provide them to us, unless we are required by the law to store them for a longer period. Additionally, you may contact us at email@example.com with a request to delete your data.
How do we store your data?
Electronic data is stored on a secure computer system and we control who has access to information (using both physical and electronic means).
Of course, we cannot guarantee the security of your home computer or the internet, and any online communications (e.g. information provided by email or our website) are at the user’s own risk.
All electronic Speedy Swimming forms, Paypal payments or bank transfers that request financial data will use the Secure Sockets Layer (SSL) protocol to encrypt the data between your browser and our servers.
Speedy Swimming complies with the payment card industry data security standard (PCI-DSS) published by the PCI Security Standards Council, and will never store card details.
Additional Comments: You can opt out of receiving such communications from us by writing us an email to firstname.lastname@example.org or by using automated unsubscribe procedures, if existent.
HOW WE DISCLOSE PERSONAL DATA
We do not sell or rent your Personal Data processed via our Site. However, we may disclose your information to:
Service Providers. We disclose the Personal Data we process to third-party vendors, service providers, contractors or agents who support us in providing our services to you, with respect to the clauses in the Data Processing Agreement.
In Response to Legal Process. We disclose the Personal Data we process in order to comply with the law, a judicial proceeding, court order, subpoena, or other legal process.
Some recipients listed above may be located in countries outside of the EEA that do not offer the same level of protection with respect to personal data as required in the EEA and where there is no adequacy decision by the European Commission. Speedy Swimming takes a variety of steps, including implementing the required data transfer tools like standard contract clauses approved by the European Commission or by choosing recipients that are Privacy Shield or BCR certified, to help ensure your rights and protections travel with your Personal Data.
If you have any inquiries about our handling of your Personal Data, or would like to obtain a copy of the respective data transfer tool, please contact us at email@example.com.
We have implemented safeguards to help protect the privacy of your Personal Data you transmit through use of our Site. However, no information transmitted online or stored electronically is 100% secure. We encourage you to use caution when disclosing information online. Often, you are in the best situation to protect yourself online. You are responsible for protecting your username and password from third-party access, and for selecting passwords that are secure.
Our Site is intended for companies and are not intended for use by children under the age of 18. We do not knowingly collect Personal Data from any user under the age of 18. If you are a parent of a child under 18, and you believe that your child has provided us with Personal Data about him or herself, please contact us at firstname.lastname@example.org
YOUR STATUTORY RIGHTS
You are entitled at any time to request information about your Personal Data that we store, and request us to rectify, erase or restrict the processing of your Personal Data or object to the processing of your Personal Data. An objection to data processing only has future effect and may require that the contractual relationship between us be terminated – because we cannot fulfill our obligations to you without processing your Personal Data. You also have the right to data portability.
You may also at any time withdraw any consent given, with future effect.
Further, you may submit a complaint to the responsible data protection supervisory authority if you believe that we cannot sufficiently help you.
If you have any other questions about this Policy, please contact us through our Site or by email at email@example.com